Nvidia has confirmed it’s investigating stories that power cables for the RTX 4090 have burnt or melted whereas in use.
So far, two Reddit customers have reported points with the RTX 4090 power cables. Reggie_gakil took to the social media website earlier this week to share images of their Gigabyte RTX 4090 that includes burn harm to the brand new 12VHPWR adapter cable that Nvidia shipped with the cardboard.
The images additionally present that the connection on the precise card was broken as nicely. “I don’t know why it happened,” mentioned reggie_gakil earlier than including that they imagine their “adapter cable is faulty.”
“You aren’t the only one,” replied NoDuelsPolicy. “This happened to me today as well, not as badly burned as your though. I was having a gaming session few hours ago, playing Black Desert with my dungeon party. All the sudden the screen went black and all the fans started spinning at 100 per cent. Powered off the machine and after some inspection noticed that the power adapter was damaged. My card is Asus RTX 4090 TUF Gaming – OC Edition,” they defined earlier than sharing images of the harm.
A neighborhood supervisor for Nvidia reached out to reggie_gakil following the submit, with Nvidia spokesperson Bryan Del Rizzo telling The Verge that the corporate is “investigating the reports.”
“We are in contact with the first owner and will be reaching out to the other for additional information,” he added.
Since then, two extra stories of broken connectors have been shared on Youtube and Facebook.
Another TUF Gaming 4090 goes kaput pic.twitter.com/SbTmhdgW77
— Hassan Mujtaba (@hms1193) October 25, 2022
It comes after some customers have shared their issues that the brand new 12VHPWR power connector might trigger points if the pins are bent, because the 12VHPWR connector and terminals are so much smaller than the earlier technology.
YouTuber JayzTwoCents known as the brand new connector “dangerous” (by way of The Verge) however apparently Nvidia doesn’t agree, with senior technical advertising and marketing supervisor at Nvidia, Brandon Bell telling him by way of e-mail that “I think you’re worrying about issues that don’t exist.”
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